How to book and prepare for a consultation
It's very important to understand that Dr Jake provides medical treatments, they are not beauty treatments. Downtime is almost always associated with treatments done and rarely, complications can occur. To help minimise this, please take your time to read below.
On this page you'll find everything you need to help you understand how things work with Dr Jake before your treatment, on the day and afterwards.
Online bookings & consultation fees
Your booking and payments:
To book online click here
All consultations whether you are new or a returning patients are $250. This is payable when you book in and acts as a consultation fee as well as a deposit. If you proceed with a treatment on the same day as the consultation, the $250 is deducted from the total.
The $250 fee is not refundable or transferable to another day in these circumstances:
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If you book a 'Consultation only (no treatment on the day)' service
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If a treatment is not advised - either due to medical or aesthetic reasons
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You do not want to go ahead with a treatment, need more time to think or any other similar circumstance
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For no-shows or late arrivals where we don't have time to perform your treatment
To read more detail about how Dr Jake's fees work, his full terms & policies, what to do if you are running late, are sick, how to cancel an appointment, his refund policy and how to arrange a complimentary review of a previous treatment, please click here
How do I know what to book?
As per the TGA regulations of March 2024, Dr Jake cannot legally advertise a list of cosmetic services anymore. This is why they are not mentioned on this website but you are welcome to request more information via his clinics:
But facial aging is complicated and so you aren't expected to pick specific treatments from a menu wen booking in. That would be far too simplistic and instead Dr Jake will treat you like any other patient for a medical procedure. Whatever treatment you think you might be suitable for, you'll first have a consultation and examination and Dr Jake will guide you as to what you may benefit from.
There are only two booking options for new patients:
1) Consultation only (No treatment on the day) 30 minutes
This booking is suitable if you only want to have a discussion about what your options are. No treatment will be done on the day due to the time allocated.
2) Consultations for new patients (Treatment on the day if suitable) 60 minutes
This booking is suitable for anyone else, regardless of what type of treatment you think you might want or need. Dr Jake will go through all of your questions, options, perform clinical photos and examine you and design a bespoke treatment plan. If you are medically suitable and have consented, some treatments may be offered within the 60 minute time slot.
Treatment planning
Every patient is different but a step-wise approach for new patients is often suggested. Simpler and more affordable treatments may be recommended first as a first step in your aesthetic journey. Patients are usually more comfortable doing something gradual and simpler in their first appointment and this help reduces anxiety about injectables and the perception of 'looking done'.
Patients will often worry about what their budget can cover and this again is why Dr Jake recommends going slowly and working towards bigger treatments such a significant volumes of filler.
Your treatments options will be explained in your consultation and you'll be taken through a consent form that explains the intended effect, anticipated downtime and risks of the procedure.
Treatments on the day
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Simple treatments can easily be done on the day of your consultation if you are suitable. Whatever is offered is dependant on the time available, your medical suitability and Dr Jake's assessment.
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Occasionally however there may a good reason to delay treatment - for example if you need more time to think things over or for medical reasons when certain treatments are contraindicated. In this scenario you can of course rebook for a future appointment but your consultation fee is not refundable or transferable.
Please come alone to your appointment
You might not have thought about it, but cosmetic consultations are often very personal conversations. We therefore have a policy that all aesthetic consultations and treatments are done privately without your partner, children, family members or friends in the room. They won't be allowed into your consultation and there is limited space in our waiting areas so please come alone.
Speaking to Dr Jake alone avoids any unintended pressure to do (or not do) a treatment. You'll have an in depth discussion about your medical history, your features, your feelings and your goals - so this should be done without anyone else's judgement or influence.
Whilst we understand that it's not easy to juggle child care, our clinics have a strict child-free policy. Our clinics have limited space and our staff's cannot be responsible for minding children. We aim to provide a quiet environment where all of our patients can relax and we hope that you can enjoy a brief moment for some 'me' time. So please respect this policy so that our staff can focus their attention solely on you.
Keeping you safe for certain treatments
You will need to delay any some treatments appointments if you are suffering from any of the following:
- if you're not feeling well or feel like you are coming down with something
- if you are suffering from any symptoms such a cough, a cold, runny nose or have a fever
- if you have a flare up of an auto-immune condition such a thyroid disease, rheumatoid, lupus, inflammatory bowel disease, etc
- if you are suffering with allergies such a itchy eyes, hay fever, a runny nose, etc
- if you have a dental issue including needing a filling, have a painful tooth or are undergoing dental surgery such as an implant, root canals or gum surgery.
- if you are having surgery, a colonoscopy, a biopsy or some other invasive medical procedure
Why are these scenarios an issue?
When your immune system is triggered by an illness or your body is under stress, the immune system can occasionally recognise the injectable material as 'foreign'. Therefore the risks of complications including infections, prolonged swelling, tenderness or unpredictable lumpiness of the injected product increases significantly.
If any of the above scenarios apply, please let us know and rearrange things to try and avoid these risks. Alternatively you can edit your booking yourself online by clicking here (this won't work if it is 72 hours of the appointment however) If you wake up on the day feeling unwell, please call or email the clinic with the details of what's happened. Reception will then try to reschedule you - you will not lose your $250 booking fee if you are ill and we will move you to our next available slot.
The same advice goes for dental or any other invasive procedure like surgery - include fillings, crowns, implants, any invasive treatments, local or general anaesthesia. Please complete these appointments prior with at least a 2 week gap and ensuring that you are well and fully healed. This is to avoid the possibility of bacteria entering the bloodstream, 'seeding' the injecting sites and risking a chronic infection or other rare complication.
Bruising, swelling and downtime:
It's worth emphasising that bruises and swelling cannot be avoided by any injector. Injectable treatments involve needles and injections into the soft tissues and so they always result in some degree of downtime.
If you have an important social event, work meeting, wedding or just simply aren't comfortable with people knowing that you’ve had injectables, it's strongly recommended that you plan your treatments whilst taking the expected downtime into account. This is especially true if you are new to these treatments and have no idea what to expect.
To try and reduce your risk of bruising, Dr Jake recommends avoiding the following at least five days before you undergo injectables:
-alcohol
-aspirin
-anti-inflammatory medicines (neurofen, ibuprofen, etc)
-fish or krill oils
-garlic/ginger supplements
Injectables & pregnancy:
If you're female and any of the following situations apply to you, you will not be able to have an injectable treatment:
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you're actively trying for a baby (or not using contraception and could fall pregnant)
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you're pregnant
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you're preparing for or undergoing IVF
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you're breastfeeding
We simply don't know the effect of injectable medicines in these circumstances as there have been no large scale studies to assess the safety of these. Please do not book a consultation if you are in one of these scenarios as you will not be treated and you will forfeit your consultation fee if you have to be cancelled on the day.
What happens after your treatment?
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You'll be reminded what you can and can't do after your procedure
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You'll be sent an automatic email straight after your treatments with a copy of the aftercare so you don't need to remember it. Please ensure that you accept emails from @gettimely.com and check your junk box also.
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Some treatments are recommended every 3-4 months for the best results and the most consistent look. Dr Jake will recommend re-booking your next appointment before you leave the clinic so that you know you have a guaranteed booking and that it's in sync with your previous treatment results.
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Other treatments are usually needed much less frequently but you'll be guided when your next session might be needed. If you have multiple sessions already planned, these should be booked before you leave the clinic so that you can plan your work and social diary around them.
What happens if you want to be reviewed?
Reviews after your treatment are complimentary and sometimes necessary. No medical treatments are guaranteed to go perfectly and occasionally a minor dose adjustment is needed.
Reviews are a good opportunity for you to let Dr Jake know how things went and discuss any concerns that you might have. You can book a review on the day of your treatment before you leave the clinic or you can book online once you are home. If you can't find a convenient space online, please call the clinic and we'll try to fit you in as best as we can.
QUICK REVIEW (15 MINS)
Please use this option only after 14 days
This is useful if you think that you might need a minor revision or some additional product added.
Any additional product used will be charged for as normal.
LONGER REVIEW (30 MINS)
Bruising, swelling and tenderness are part and parcel of filler treatments and will take a week or so to settle - reviews aren't usually needed for this.
But if you think you need to be reviewed, please allow 3-4 weeks for your treatment to settle before booking in. (Any additional product requested will be charged for as usual)