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How to book and prepare for a consultation

Dr Jake in clinic_edited.jpg

It's very important to understand that injectables are medical treatments, they are not simple beauty treatments. Downtime is almost always associated with treatments done and rarely, complications can occur. To help minimise this, please take your time to read below.

On this page you'll find everything you need to help you understand how things work with Dr Jake before your treatment, on the day and afterwards. 

Online bookings & consultation fees

Your booking and payments:

To book online click here


All consultations whether you are new or a returning patients are $250. This is payable when you book in and acts as a consultation fee as well as a deposit. If you proceed with a treatment on the same day as the consultation, the $250 is deducted from the total.


The $250 fee is not refundable or transferable to another day in these circumstances:

  • If you book a 'Consultation only (no treatment on the day)' service

  • If a treatment is not advised - either due to medical or aesthetic reasons

  • You do not want to go ahead with a treatment, need more time to think or any other similar circumstance

  • For no-shows or late arrivals where we don't have time to perform your treatment


To read more detail about how Dr Jake's fees work, his full terms & policies, what to do if you are running late, are sick, how to cancel an appointment, his refund policy and how to arrange a complimentary review of a previous treatment, please click here

How do I know what to book?

New patients will all have an in depth 60 minute consultation. Here you will be guided thoroughly as to what you are suitable for. Facial aging is very complicated and so you shouldn't be expected to pick and choose any specific treatments from a menu. (And as per the TGA regulations of March 2024, cosmetic clinics aren't allowed to advertise a specific list of cosmetic services anymore) So regardless of whatever treatment you think you might want, you'll first have a consultation and examination and Dr Jake will guide you as to what you may benefit from.

There are two booking options for new patients:

1) Consultation only (No treatment on the day) 30 minutes

This booking is suitable if you only want to have a discussion about what your options are. No treatment will be done on the day due to the time allocated. (Please note these are not free consultations but your $250 online booking fee will cover the cost)

2) Consultations for new patients (Treatment on the day if suitable) 60 minutes

This booking is suitable for anyone else, regardless of what type of treatment you think you might want or need. Dr Jake will go through all of your questions, options, perform clinical photos and examine you and design a bespoke treatment plan. If you are medically suitable and have consented, some treatments may be offered within the 60 minute time slot.

Treatment planning

Every patient is different but a step-wise approach for new patients is often suggested. Simpler and more affordable treatments may be recommended first as a first step in your aesthetic journey. Patients are usually more comfortable doing something gradual and simpler in their first appointment and this help reduces anxiety about the perception of 'looking done'.


Patients will often worry about what their budget can cover and this again is why Dr Jake recommends going slowly and working towards more ambitious outcomes.

Your treatments options will be explained in your consultation and you'll be taken through a consent form that explains the intended effect, anticipated downtime and risks of the procedure. 

Treatments on the day

  • Simple treatments can be done on the day of your first consultation if you are suitable. Whatever is offered is dependant on the time available, your medical suitability and Dr Jake's assessment.

  • Occasionally there may a very good reason to delay a treatment - for example if you need more time to think things over or for medical reasons when certain treatments are contraindicated. In this scenario you can of course rebook for a future appointment but your consultation fee is not refundable or transferable to a future date.

Please come to your appointment  alone

You might not have thought about it, but cosmetic consultations are often very personal conversations. We therefore have a policy that all aesthetic consultations and treatments are done privately without your partner, children, family members or friends in the room. They won't be allowed into your consultation and there is limited space in our waiting areas.


Speaking to Dr Jake alone avoids any unintended pressure to do (or not do) a treatment. You'll have an in depth discussion about your medical history, your features, your feelings and your goals - so this should be done without anyone else's judgement or influence.

Whilst we understand that it's not easy to juggle child care, our clinics have a strict child-free policy. It is not our staff's responsibility to minding children, no matter how well behaved they might be. We aim to provide a quiet environment where all of our patients can relax and hope that you can enjoy a brief moment for some 'me' time. So please respect this policy so that our staff can focus their attention solely on you.

Keeping you safe

Some treatments will need to be delayed or moved to a future appointment if you are suffering from any of the following:


- if you're not feeling well or feel like you are coming down with something

- if you are suffering from any symptoms such a cough, a cold, runny nose or have a fever

- if you have a flare up of an auto-immune condition such a thyroid disease, rheumatoid, lupus, inflammatory bowel disease, etc

- if you are suffering with allergies such a itchy eyes, hay fever, a runny nose, etc

- if you have a dental issue including needing a filling, have a painful tooth or are undergoing dental surgery such as an implant, root canals or gum surgery.

- if you are having surgery, a colonoscopy, a biopsy or some other invasive medical procedure

Why are these scenarios an issue?

When your immune system is triggered by an illness or your body is under stress, the immune system can occasionally recognise the injectable product as 'foreign'. Therefore the risks of complications including infections, prolonged swelling, tenderness or unpredictable lumpiness of the injected product increases significantly.


If any of the above scenarios apply, please just let us know and re-arrange things to help avoid these risks. Alternatively you can edit your booking yourself online by clicking here (if it is 72 hours or closer to your appointment this method won't work and you'll need to call us)


If you wake up on the day feeling unwell, please call or email the clinic with the details of what's happened. Reception will then try to reschedule you - you will not lose your $250 booking fee if you are ill and we will move you to our next available slot. (However we can't guarantee when this will be)

The same advice goes for dental or any other invasive procedure like surgery - include fillings, crowns, implants, any invasive treatments, local or general anaesthesia. Please complete these appointments prior with at least a 2 week gap and ensuring that you are well and fully healed. This is to avoid the possibility of bacteria entering the bloodstream, 'seeding' the injecting sites and risking a chronic infection or other rare complication.

Bruising, swelling and downtime:

It's worth emphasising that bruises and swelling cannot be avoided by any injector. Injectable treatments involve needles and injections into the soft tissues and so they always result in some degree of downtime. 


If you have an important social event, work meeting, wedding or just simply aren't comfortable with people knowing that you’ve had injectables, it's strongly recommended that you plan your treatments whilst taking the expected downtime into account. This is especially true if you are new to these treatments and have no idea what to expect.


To try and reduce your risk of bruising, Dr Jake recommends avoiding the following at least five days before you undergo injectables:



-anti-inflammatory medicines (neurofen, ibuprofen, etc)

-fish or krill oils

-garlic/ginger supplements

Injectables & pregnancy:

If you're female and any of the following situations apply to you, you will not be able to have an injectable treatment:

  • you're actively trying for a baby (or not using contraception and could fall pregnant)

  • you're pregnant

  • you're preparing for or undergoing IVF

  • you're breastfeeding


We simply don't know the effect of injectable medicines in these circumstances as there have been no large scale studies to assess the safety of these. Please do not book a consultation if you are in one of these scenarios as you will not be treated and you will forfeit your consultation fee if you have to be cancelled on the day.

What happens after your treatment?

  • You'll be reminded what you can and can't do after your procedure

  • You'll be sent an automatic email straight after your treatments with a copy of the aftercare so you don't need to remember it. Please ensure that you accept emails from and check your junk box also.

  • Some treatments are recommended every 3-4 months for the best results and the most consistent look. Dr Jake will recommend re-booking your next appointment before you leave the clinic so that you know you have a guaranteed booking and that it's in sync with your previous treatment results.

  • Other treatments are usually needed much less frequently but you'll be guided when your next session might be needed. If you have multiple sessions already planned, these should be booked before you leave the clinic so that you can plan your work and social diary around them.

What happens if you want to be reviewed?

Reviews after your treatment are complimentary and sometimes necessary. No medical treatments are guaranteed to go perfectly and occasionally a minor dose adjustment our something else may be required.


 Reviews are a good opportunity for you to let Dr Jake know how things went and discuss any concerns that you might have. You can book a review on the day of your treatment before you leave the clinic or you can book online once you are home. If you can't find  a convenient space online, please call the clinic and we'll try to fit you in as best as we can.


Please use this option for wrinkle consultations and  only after 14 days


This is useful if you think that you might need a minor revision or you have any other questions.


NB Any additional product used will be charged for as normal.


Bruising, swelling and tenderness are part and parcel of facial volumising treatments and will take a week or so to settle - reviews aren't usually needed for this.


Please  allow 3-4 weeks for your treatment to settle before booking in for a review unless it is more urgent. (Any additional product requested will be charged for as usual)

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